Account, password and security

Confirming your email

When you sign up, we email you a 6-digit code to confirm the address is yours. It expires after 15 minutes. If it doesn't arrive, check your spam folder, then use Send a new code (you can ask for a new one every 45 seconds).

Forgot your password

1. On the sign-in page, click Forgot password? and enter your email.
2. Open the link we email you. It works once and expires after 1 hour.
3. Choose a new password. For your safety, you're signed out on every other device.

Change your details

In Account you can change your name (clients see it on your forms), update your password, and turn response emails on or off. To change the email address on your account, email support@weblanda.com.

Keeping your account safe

• Use a password you don't use anywhere else, at least 8 characters long.
• We will never ask for your password by email or WhatsApp.
• If you think someone else has used your account, reset your password straight away and email support@weblanda.com.

Delete your data

You can delete any form or response yourself; deleting a form deletes its responses and files. To delete your whole account, email support@weblanda.com from your account's email address. See our Privacy Policy for more.